These terms and conditions do not affect your statutory rights under the Sale of Goods Act or other relevant consumer legislation and are intended to provide detail about the way we trade and provide goods and services to you.
Our relationship with you as our customer is important to everything that we do and we always aim to provide the best quality of service for you. In the event that you feel that we have not met your expectations, please contact us, we will listen and seek to provide an early resolution to any problem or issue.
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The products shown on our website are generally for sale but we may have to remove them at any time without prior notice because of stock levels or changes to our product ranges. We also reserve the right to change descriptions, images and prices at anytime without prior notice. We will always do our best to ensure that the images that we display on our site reflect as accurately as possible the colour and nature of the materials used in the manufacture of our products. However different computers, tablets and other devices can handle images and colours differently. Also at times our material suppliers may change colour shades slightly which unfortunately is out of our control.
Making a Purchase
We want shopping with us to be simple and safe. Browse the shop, select the items you want to purchase, add them to your shopping basket and click through to the checkout when you have finished shopping. If you need any help or advice on our products and services then please contact us.
We accept payment via WorldPay. Please visit the WorldPay website for their full terms and conditions.
All payments will be processed in GB Pounds Sterling and when you complete the checkout procedure your debit or credit card will be debited. If purchasing from overseas your debit or credit card will be charged in your local billing currency by your debit or credit card provider.
If for any reason we are unable to fulfil all or any part of your order, we will cancel your order at your request or alternatively refund you for any items that are not available or provide a suitable alternative. We will of course contact you to discuss your requirements.
We also reserve the right to refuse any order at our discretion.
Dispatch Timescales & Availability of Goods
We always try and balance our stock with projected demands and aim to dispatch your order to you within two working days. However handcrafted goods can take a little longer to make and in the event that we cannot fulfil your order within this time frame, we will contact you and provide you with a realistic timescale for dispatch and delivery. If this does not meet your requirements, you may cancel your order and we will of course reimburse you accordingly.
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Within the UK:
Your order will be dispatched to you via our designated carrier Interlink Express or the Royal Mail dependent on where you live in the UK. Both services will require a signature from you at the time of delivery.
With Interlink, orders dispatched before midday to an address on the UK mainland should arrive the next day. Orders dispatched after midday should arrive in approximately 48 hours. Interlink Express operates a parcel tracking service in order to provide customers with realistic updates on parcel delivery schedules.
With Royal Mail, orders dispatched using their confirmed service should arrive within two to three working days however dependent on where you live it may take a little longer.
Europe and The rest of the world
For deliveries to countries outside mainland Britian, your order will be dispatched through our chosen courrier or the Royal Mail, tracked and delivered by your local equivalent service. A signature will be required to confirm delivery.
International postage please get in touch for rates at +44 (0)121 585 9834.
Goods Damaged on Route to You
In the unfortunate event that you receive damaged goods, please inform us immediately. If the parcel that you receive is damaged please record the fact when you sign for it even before you have opened it. If you are unable to open it in front of the courier or postal operative please record the fact on the delivery note that, ‘the package is damaged but goods not yet inspected.’
In any case please retain all documentation and packaging so we can take the matter up with the deliverer. We will of course speak to you to determine how we can best resolve this matter for you.
If you change your mind about your purchase then it’s simple. You can return anything that you bought from us through our website within 14 days of receiving it.
It’s straight forward, get in touch with us by phone or email and we will let you know where to send it back to.
This is what you need to do.
Parcel it up – please return it in an unused and unmarked condition with the original tags and packaging that we sent it to you in within 14 days of receiving it. Please also include a note to tell us whether you would prefer a refund or an exchange and please include a copy of your sales receipt, you may want to keep the original for your records.
Post it to us – we advise you to use a ‘signed for’ delivery service with a tracking facility. We suggest that you also insure the goods for their full value because if they are lost in transit, we are sorry but we cannot be held liable for the loss. We can’t refund your package and posting either.
We will provide a replacement or a refund- once we receive the goods back we will arrange a suitable replacement if you so wish or arrange a refund to the credit or debit card that you originally used for payment.
If you do not return the goods within 14 days or the return doesn’t follow the above procedure we still may offer a replacement or refund. Please speak to us and we can discuss the matter with you.
If you are returning goods from International Destinations then please mark the parcel and customs declaration ‘Returned Goods’ as we will not pay the duties on unmarked packages.
Any questions – please get in touch with us by email or phone and we will talk you through the process or deal with your concerns.
Our returns policy does not affect your statutory rights.
Ownership of Goods
All Goods will remain the property of Cotswold Aquarius until your full payment clears.
We want you to be satisfied with the products that we supply to you and will do our upmost to make sure that they are of good quality and last for a number of years. If for any reason your product becomes faulty or requires repair please contact us and we will make the necessary arrangements to have it repaired and quote you for the work accordingly.
If one of our products develops a fault because of a defect in manufacture during its lifetime it will either be repaired or replaced free of charge. The lifetime of a product will of course vary dependant on the nature and type of its use.
One of the best ways to contact us is through our ‘Contact Us’ page on this site. Alternatively you can telephone us at our factory on 01215 859834, email at email@example.com or write to us at Cotswold Aquarius, Unit 2M/1, Halas Industrial Estate, Forge Lane, Halesowen, West Midlands B62 8EB.
The way that we collect and store data is governed by the UK Data Protection Act and Associated Legislation.
Applicable Law and Courts of Jurisdiction
The terms and conditions contained on this site shall be construed in accordance with English Law and all transactions undertaken through this site are governed by English Law. Any actions arising out of any of these transactions shall be subjected to the jurisdiction of the English Courts.