Dispatch Timescales & Availability of Goods
We always try and balance our stock with projected demands and aim to dispatch your order to you within two working days. However handcrafted goods can take a little longer to make and in the event that we cannot fulfil your order within this time frame, we will contact you and provide you with a realistic timescale for dispatch and delivery. If this does not meet your requirements, you may cancel your order and we will of course reimburse you accordingly.
Within the UK:
Your order will be dispatched to you via our designated carrier Interlink Express or the Royal Mail dependent on where you live in the UK. Both services will require a signature from you at the time of delivery.
With Interlink, orders dispatched before midday to an address on the UK mainland should arrive the next day. Orders dispatched after midday should arrive in approximately 48 hours. Interlink Express operates a parcel tracking service in order to provide customers with realistic updates on parcel delivery schedules.
With Royal Mail, orders dispatched using their confirmed service should arrive within two to three working days however dependent on where you live it may take a little longer.
Europe and The rest of the world
For deliveries to countries outside mainland Britian, your order will be dispatched through our chosen courrier or the Royal Mail, tracked and delivered by your local equivalent service. A signature will be required to confirm delivery.
International postage please get in touch for rates at +44 (0)121 585 9834.
Goods Damaged on Route to You
In the unfortunate event that you receive damaged goods, please inform us immediately. If the parcel that you receive is damaged please record the fact when you sign for it even before you have opened it. If you are unable to open it in front of the courier or postal operative please record the fact on the delivery note that, ‘the package is damaged but goods not yet inspected.’
In any case please retain all documentation and packaging so we can take the matter up with the deliverer. We will of course speak to you to determine how we can best resolve this matter for you.
If you change your mind about your purchase then it’s simple. You can return anything that you bought from us through our website within 14 days of receiving it.
It’s straight forward, get in touch with us by phone or email and we will let you know where to send it back to.
This is what you need to do.
Parcel it up – please return it in an unused and unmarked condition with the original tags and packaging that we sent it to you in within 14 days of receiving it. Please also include a note to tell us whether you would prefer a refund or an exchange and please include a copy of your sales receipt, you may want to keep the original for your records.
Post it to us – we advise you to use a ‘signed for’ delivery service with a tracking facility. We suggest that you also insure the goods for their full value because if they are lost in transit, we are sorry but we cannot be held liable for the loss. We can’t refund your package and posting either.
We will provide a replacement or a refund- once we receive the goods back we will arrange a suitable replacement if you so wish or arrange a refund to the credit or debit card that you originally used for payment.
If you do not return the goods within 14 days or the return doesn’t follow the above procedure we still may offer a replacement or refund. Please speak to us and we can discuss the matter with you.
If you are returning goods from International Destinations then please mark the parcel and customs declaration ‘Returned Goods’ as we will not pay the duties on unmarked packages.
Any questions – please get in touch with us by email or phone and we will talk you through the process or deal with your concerns.
Our returns policy does not affect your statutory rights.